Frequently Asked Questions

ZIMEILANG's current products are designed for oily, acne-prone skin and are suitable for consumers concerned about oiliness, acne, refreshing skin feel and daily condition management. If your skin is in a sensitive state or you have severe skin issues, please consult a dermatologist first.

They can be used individually or synergistically. We recommend using the Acne Care Nourishing Lotion first, then applying a small amount of Cinnamon Essence Oil based on your skin condition. For detailed usage, see the Usage Guide.

You can purchase ZIMEILANG products through JD.com, Tmall, Douyin and WeChat Channels. After entering the corresponding platform, search for "ZIMEILANG" to find the official product page. We recommend choosing official stores or brand-authorized channels to avoid non-official sources. For more purchase options, you can also contact customer service through the official website.

The shelf life is subject to the product packaging label. After opening, please use within the period indicated on the packaging or product instructions.

Before first use, perform a patch test behind the ear or on the inner arm. Confirm no discomfort after 24 hours before full use. The essence oil is concentrated; use sparingly. For detailed cautions, see Usage Cautions.

Mild warmth or tingling may occur initially with some ingredients. If stinging persists or worsens, or if redness or itching occurs, discontinue use immediately and consult a professional.

Generally yes. We recommend avoiding simultaneous use of multiple high-concentration active skincare products. If in doubt, consult a professional.

Please consult a doctor before use during pregnancy or while nursing. The products contain essential oil ingredients; people in these groups should use with caution.

Stop using the product immediately and rinse the affected area with water. If symptoms persist or worsen, seek medical attention and bring the product ingredient information for your doctor's reference. You can also report the situation via Contact Us.

We recommend a patch test before use. Apply a small amount of product to the test area behind the ear or on the inner arm, and observe for 24 hours for any redness, itching, stinging or other reactions. If any discomfort occurs, do not use.

The formula does not add hormones, alcohol, fluorescent agents, colorants, mineral oil or similar ingredients. With mountain cinnamon plant extract as the core and rooted in Eastern plant extract care, it offers oily/acne-prone skin a gentle, refreshing daily care approach that can be used consistently. If the product accidentally gets into your eyes during use and discomfort occurs, rinse thoroughly with clean water.

ZIMEILANG originates from Zimeilang Mountain in Heyun Town, Qingxin District, Qingyuan, Guangdong. The brand is operated by Zi Lang (Shenzhen) Biotechnology Co., Ltd., and products are manufactured by Qingyuan Zi Wang Biotechnology Co., Ltd. Learn more at Our Origin.

Cave-Aged Mellowing | Gui Archive 365 is ZIMEILANG's time-based craft expression built around mountain cinnamon extract, allowing a batch of plant extract to undergo 365 days of cave-aged mellowing and time recording. See Cave-Aged Mellowing | Gui Archive 365 for details.

The Origin Storyteller is ZIMEILANG's chief storyteller, guardian of the cinnamon forest, and recorder of local memory. She connects the brand with consumers, guiding you into the real Zimeilang Mountain. See The Origin Storyteller for details.

You can purchase ZIMEILANG products through JD.com, Tmall, Douyin and WeChat Channels. After entering the corresponding platform, search for "ZIMEILANG" to find the official product page. We recommend choosing official stores or brand-authorized channels to avoid non-official sources. For more purchase options, you can also contact customer service through the official website.

Yes. ZIMEILANG products support a 7-day no-reason return and exchange service. If you receive a product that is damaged, leaking, wrongly shipped or missing items, please contact the platform customer service or the brand's official customer service promptly, and we will assist with return or exchange handling.

Returned or exchanged items should keep the product, packaging and gifts complete, without affecting secondary sale. The specific return and exchange process is subject to the rules of the platform where you placed the order.